Shipping policy
Last Updated:Â November 21, 2025
Welcome to Sunaina Textile. This Shipping Information Policy explains how we process, ship, and deliver orders placed through our website or official channels.
1. Order Processing
- Orders are confirmed once placed online or via our official WhatsApp/phone.
- COD orders are processed right away.
- Bank transfer orders are processed after payment confirmation.
- We may contact you to verify order details before dispatch.
2. Delivery Locations
- We currently ship across Pakistan.
- For any special delivery requests or remote locations, please contact us before ordering.
3. Estimated Delivery Time
- Delivery times vary by city and courier route.
- Typical delivery timelines:
- Karachi: 2–4 working days
- Other major cities: 3–6 working days
- Remote areas: 5–8 working days
- Delivery timelines are estimates, not guarantees.
4. Shipping Charges
- Shipping charges (if any) are displayed at checkout or confirmed with you before dispatch.
- Charges may vary by location, order size, or promotional campaigns.
5. Courier Delays & Exceptions
- Delivery may be delayed due to:
- courier operational issues
- weather conditions
- public holidays
- strikes or unexpected disruptions
- Sunaina Textile is not responsible for delays caused by third-party couriers.
6. Address & Contact Responsibility
You must provide:
- a complete and accurate shipping address
- a reachable phone/WhatsApp number
If delivery fails due to:
- incorrect address/phone number
- customer unavailability
- refusal without valid reason
then re-delivery charges may apply.
7. Order Tracking
If tracking is available, it will be shared with you via SMS/WhatsApp or email after dispatch.
8. Contact
For shipping queries, reach us at:
Email:Â sunainatextile786@gmail.com
WhatsApp/Phone:Â +923451507945
Location:Â Karachi, Pakistan
Address 1: Plot No F-8/3 Site  Industrial Area Opp Atlas Honda Gate No 3 Karachi.
Address 2 : 12/A New Memon Masjid New Nham Road
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