Shipping policy

Last Updated: November 21, 2025

Welcome to Sunaina Textile. This Shipping Information Policy explains how we process, ship, and deliver orders placed through our website or official channels.

1. Order Processing

• Orders are confirmed once placed online or via our official WhatsApp/phone.
• COD orders are processed right away.
• Bank transfer orders are processed after payment confirmation.
• We may contact you to verify order details before dispatch.

2. Delivery Locations

• We currently ship across Pakistan.
• For any special delivery requests or remote locations, please contact us before ordering.

3. Estimated Delivery Time

• Delivery times vary by city and courier route.
• Typical delivery timelines:
  • Karachi: 2–4 working days
  • Other major cities: 3–6 working days
  • Remote areas: 5–8 working days
• Delivery timelines are estimates, not guarantees.

4. Shipping Charges

• Shipping charges (if any) are displayed at checkout or confirmed with you before dispatch.
• Charges may vary by location, order size, or promotional campaigns.

5. Courier Delays & Exceptions

• Delivery may be delayed due to:
  • courier operational issues
  • weather conditions
  • public holidays
  • strikes or unexpected disruptions
• Sunaina Textile is not responsible for delays caused by third-party couriers.

6. Address & Contact Responsibility

You must provide:

• a complete and accurate shipping address
• a reachable phone/WhatsApp number

If delivery fails due to:

• incorrect address/phone number
• customer unavailability
• refusal without valid reason

then re-delivery charges may apply.

7. Order Tracking

If tracking is available, it will be shared with you via SMS/WhatsApp or email after dispatch.

8. Contact

For shipping queries, reach us at:
Email: sunainatextile786@gmail.com
WhatsApp/Phone: +923451507945
Location: Karachi, Pakistan

Address 1: Plot No F-8/3 Site  Industrial Area Opp Atlas Honda Gate No 3 Karachi.

Address 2 : 12/A New Memon Masjid New Nham Road